The Technicalities of Building An Ecommerce Website

by Lea Glover 20. April 2012 11:50

In last week’s introductory article, Can Your Business Afford Not To Sell Online?, we highlighted that online retail is growing faster than any other retail sector in the world, however, many traditional retailers find the online world vast and daunting. There is so much to consider, making it difficult for new e-commerce entrepreneurs to know where to start online – this is where an experienced e-commerce provider can help.

Colin Graham, Technical Director at The Web Bureau has met many online entrepreneurs in this situation and offers some guidance to those new to e-commerce.

 

Where Do You Start?

The first step is a full consultation with an e-commerce provider who will offer guidance on the fundamentals of starting your ecommerce business.  By listening to your business plans and understanding the products or services you will offer, an e-commerce specialist will be able to advise you on what is required in terms of functions and features to make your e-commerce website work for both you as its manager and for your potential customers.  

The following are a few examples of aspects you may need to consider at the outset to get your e-commerce model right.

 

Global Ecommerce

Ecommerce websites have the ability to sell products on an international scale. If you plan to sell outside of the UK, it’s worth considering language barriers and different currencies.  For example, one of our custom build ecommerce websites, www.eakin.co.uk offers the option of selecting a current country or language. For global ecommerce it’s also essential to automatically change local taxes and currencies as part of the check out process.  

 

Supplier Management 

Your ecommerce website needs to be linked up to your stock control system so that you can keep track of what stock has sold online and when you need to reorder more. Have you ever tried to purchase a product online to be alerted that the product is not in stock? This can irritate customers. Stock availability should be made clear to a customer before they reach the purchase stage.  For example, www.yankee.co.uk, a UK supplier of the popular Yankee Candles highlights which products are out of stock as soon as you land on the product category page.  A good stock control feature will manage this for you and avoid disappointed customers. If not, then an automatic email should be sent to the customer making it clear that their order has been processed and it will be delivered within a set time period. 

 

Booking Systems

In the case of e-commerce sites which are selling services, rather than products such as hotels, a booking system may need to be provided. An example of this is www.an-creagan.co.uk, a bespoke ecommerce website built by The Web Bureau team.  This includes a calendar based booking system for the provision of self-catering cottages close to the Sperrin Mountains. The booking system allows customers to determine if there is availability on the dates they want and enabled them to proceed through the booking process.

 

Content Management

Regardless of whether you are selling products or services, locally or worldwide, your e-commerce website needs to be supported by a flexible and robust Content Management System.

Through experience, we advocate that an ecommerce solution that includes a bespoke web design and web development programme often works best, giving you much more flexibility than template based systems.

Your website’s content management systems (CMS) is your steering wheel that puts you in control of taking your website where it needs to go. The content management system should be built in such a way that it is easy for your in-house website manager to navigate and use, with options to change content, prices, stock and shipping costs with ease. Having this control will avoid the costs of paying someone else to do it for you.

Another vital consideration is to ensure that your content management system has search engine optimisation features built in. This is essential for the ongoing marketing of your ecommerce website once it goes live in order to drive traffic and increase sales. 

 

10 Ecommerce Websites From The Web Bureau  

Overall, the secret to ecommerce success is usability, bespoke development and the ability to make changes with ease. This is a selection of bespoke ecommerce websites designed and developed by The Web Bureau. More are available on our portfolio.

1. www.thebluelabel.co.uk

2. www.oilalarms.com

3. www.donardwines.com

4. www.macinasac.com

5. www.kingspanenvservice.com

6. www.yourdiyshop.com

7. www.bailiescoffee.com

8. www.linwoodshealthfoods.com

9. www.medicare-group.com

10. www.tile-solutions.co.uk 

For a more in-depth overview of the many factors you need to consider when building your e-commerce website, join us at our e-commerce workshop at the Northern Ireland Small Business Marketing Conference 2012, hosted by Business First.

Northern Ireland Retailers Showcase Their Creativity at Belfast Fashion Week

by denise 14. March 2012 17:12

Today marks the start of Belfast Fashion Week, dubbed as Ireland’s leading fashion extravaganza

Now in its eighth year, Belfast Fashion Week showcases the talents and wares of many indigenous retailers and designer boutiques in Northern Ireland. Sponsored by West Coast Cooler, the annual fashion festival of catwalk shows and style master classes will close on the 18th March with the ‘StylSunday’ finale.

From Fashion Designs to the Web Designs of Northern Ireland's Fashion Retailers

As well as adopting the traditional off-line marketing approach of promoting themselves at trade events such as Belfast Fashion Week and its associated PR, a closer look has revealed that many of these local Northern Ireland retailers are also aware of the importance of marketing themselves online - a retailer’s online shop window is its doorway to the world!

Amongst those representing Belfast retailers are Blush bridal boutique, bespoke headwear designer, Grainne Maher Millinery, special occasion wear boutique, Jourdan and designer clothing outlet, Yoke.

Flying the flag for local retailers South of Belfast is Hillsborough Fashion Boutique Candy Plum, Banbridge boutique, Diamond Dolls and The OUTLET Village Banbridge as well as clothing collections from Maria Cárdenas.

North of Belfast, Logans Fashions of Cloughmills, Larne based clothing, footwear and accessories retailer selling UK wide, Notario, Antrim Hosiery retailer, The Right Tights and Londonderry Floral Designer & Milliner, John Paul.

High Street Retail Struggles as Online Retail Booms

In the last few months we have heard about the closure of outlets in Northern Ireland’s high street fashion stores such as Peacocks and A-wear.  A recent news feature in The Telegraph also reported that “Britain's high streets lost 14 stores a day last year as retailers struggled to contend with cash-strapped consumers and the surge in internet shopping.”

In our recent e-commerce statistics blog feature, we revealed that a total of £68bn was spent online in 2011 which resulted in an annual increase of 16% in the IMRG Capgemini e-Retail Sale Index.

Fashion e-commerce is on the increase in the UK as many of the larger players in the retail sector avail of the lower overheads that an online store can offer.  Today, Internet Retailing reports French Connection’s plan to invest more into their e-commerce website and reduce their number of high street stores following a difficult Winter of trading.

Although we’d hate to see our local talent abandon our high streets, it would be great if many of Northern Ireland’s indigenous retailers would take the next step by developing not just an online shop window but online shops.

Online Yankee Candles retailer and e-commerce client of The Web Bureau, Yankee Store Ltd has used its online marketing success to support growth in the number of its high street stores.

Web Design Northern Ireland by The Web Bureau, Belfast

At The Web Bureau, Belfast we have a wealth of experience in web design, web development of e-commerce websites, online marketing and SEO, illustrated in our online portfolio. We’d love to hear from you!

Contact us by e-mail on info@thewebbureau.com or by phone on Belfast 028 9073 1190.

Out with the old and upload the new!

by denise 10. January 2012 10:03

If your business could make a New Year’s resolution – what would it be? 

How about a new look for 2012?

If you can’t remember the last time the words ‘website’ and ‘update’ were mentioned in the same sentence in your office, chances are a website makeover is long overdue.

A new year's resolution to develop your online marketing with a new and user friendly web design or ecommerce website could make 2012 a successful year for your business!

But where do you start?

Paul Haslam, Creative Director at The Web Bureau in Belfast has simplified the process into the following 5 easy steps:

1. Say what you do 

Websites must reflect the company accurately in order to attract the correct audiences. Your website is your ‘online face’ and the first place many prospective customers will visit to find out if you offer what they need. If it’s not on the site they probably they won’t stay. If products and services offered by the company do change regularly, it is important to communicate this on the site. Broadening the appeal of the company can only be a good thing.

2. The sales path

A journey through a website should be easy for users. Whether the end goal is a purchase or simply a sign up for a newsletter, you should make the process as straightforward as possible. Looking through your website analytics will allow you to see how many visitors to your website actually completed any of your set goals. Converting ‘visitors’ to customers should be the ultimate goal of the site; if it isn’t, you’re missing opportunities. User journeys should be regularly tracked. If the conversion rates are continually poor, you may need to reconsider the user journey.

3. Needle in a haystack

If users can’t easily find the page they need, they’ll leave the site. By keeping the layout simple and using clear, specific headings on pages and subpages, users will be able to see immediately where they want to go. Analytics will allow you to see how long people are staying on your site or how many pages they access before they leave your site. But it won’t tell you why they have left, so you may want to consider implementing a site survey as users exit the site. 

4. Be the boss

Having the ability to manage the site yourself is a huge advantage. Content Management Systems allow you to easily update content without going through your web developer. Regularly updating product lists, stock quantities, promotional offers and news items may just set you apart from your competition!

5. All singing, all dancing

Perhaps you want the option of doing more on your site. Additional features such as blogs, quizzes and videos may not be supported by your current system but can easily be incorporated into a new system. This is also the type of content that will encourage users to return. If you do decide to set the ‘online facelift’ wheels in motion, it is important to keep in mind the key purpose of the site. By making a brief checklist of objectives and working closely with your web developer throughout the process you can ensure you get a website fit for 2012.

Paul Haslam is Director of The Web Bureau and can be contacted at paul@thewebbureau.com

The Web Bureau can also be contacted via their website www.thewebbureau.com, Facebook and Twitter pages.

 

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