Digital Account Executive

The Role

This role requires somebody that is able to work from the office in Belfast when required.

The Company

“We are Wireless. Our people create award-winning national and local radio and podcasts which have become destinations for millions of listeners across the UK, Ireland and beyond. Our success is rooted in delivering content our audiences love. Since Chris Evans returned to his spiritual home at Virgin Radio UK a year ago, the whole schedule has seen record audiences, and we’ve launched three new Virgin channels: Anthems, Chilled and Groove. talkSPORT is the world’s biggest sports radio station, partnering with the Premier League, the England Cricket Board and many others to deliver live commentaries and analysis from the best in the business. From FM104 in Dublin, to Cork’s 96FM, our Irish local radio brands are distinguished by their connections with their communities.

The Team: Zesty/Web Bureau, a company full of talented, dedicated and creative people. We are an ambitious and ever-growing organisation with a passion for technology, the Internet and customer service. Zesty/Web bureau is an award-winning digital strategy, design and development agency with over 22 years' experience gained across 3000+ digital projects

The Role

We are looking for an organised, motivated, and passionate Digital Account Executive to join our busy Client Services team. The Digital Account Executive will work with our portfolio of web clients to manage their ongoing needs. This will include answering client queries promptly and efficiently, responding to existing client's requirements in terms of requests for change on their website, finance queries and support requests. This role forms a crucial part of our agency.  

Day to Day Responsibilities

• Manage the full website project lifecycle from inception to completion, to ensure a smooth and successful project delivery and that the project has been delivered on time and within budget.
  
  
• Manage existing portfolio of clients with any queries or new work that may come through

• Manage workloads, prioritise and deliver projects within agreed deadlines, along with providing clients with strategic support and ensuring that project objectives are met
  
  
• Collaborate with the wider team including design and development to ensure successful delivery of the project objectives.

• Be willing to assist the Accounts with the support inbox and the phones
  
  

Responsibilities:

• Manage and respond to request for change briefs from clients and work closely with the design and development team to help deliver these requests
• Nurture and maintain client relationships to deliver a high level of customer service
• Assist with the support inbox and telephone queries that come in on a daily basis
   

Requirements:

• 1-2 years + of client services experience, preferably in a digital environment
• Proven experience of working closely with clients and other team members in a collaborative manner
• Track record of developing client relationships
• Ability to manage multiple clients at one time, prioritise and deliver calmly under pressure
• Excellent attention to detail

Desirable Criteria

• Experience of using Project Management tools such as Teamwork, JIRA, Trello and the like
• Experience of working with content management systems
  
  

IN RETURN, HERE'S WHAT'S ON OFFER:

• A competitive salary
• Hybrid working
• Company Pension Scheme
• Regular appraisals and personal development plans
• Training opportunities for professional development
• Regular staff outings and team building events

Next Steps

If you interested in applying for this position, please email a current CV to jobs@thewebbureau.com.

Please ensure your CV outlines your skills and experience in relation to the requirements.

Equal Opportunities

The Company is an equal opportunities employer and wholeheartedly supports the principle of equal opportunities for all its employees and for all applicants for employment. It opposes all forms of discrimination in the workplace.

We are a diverse and team so want to maximise every individual’s potential to create a productive environment where everyone feels valued, and where talents are fully recognised and utilised.

This means affording equal access to any employment opportunities within the Company according to your ability, without prejudice or discrimination by reason of race, colour, nationality, ethnic or national origin, religion, belief, gender, sexual orientation, gender reassignment, marital status, disability or age.